jayahokiPrivacy Policy
This page describes what data we collect when you use jayahoki and how we keep that data protected. We at jayahoki take your privacy seriously. When you create an account, deposit funds, or play games on our platform, we collect certain information—your email, verified identity documents, payment details, and game activity—only for legitimate purposes: account verification, fraud prevention, payment processing, and legal compliance.
We do not sell your personal data to third parties, and we do not use it for marketing outside jayahoki without your explicit consent. Your information is encrypted, stored securely, and accessed only by jayahoki staff and certified payment processors who help us process your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions.
Our servers may sit outside your jurisdiction, but we comply with data-protection principles and Indonesian regulations. If you have questions about our privacy practices, contact our support team in English or Indonesian, or use the contact form on our Legal Notice page.
What data we collect on jayahoki
We collect data in several categories. When you sign up, we collect your email address and a password that you set. When you complete identity verification (KYC), we collect your full name, date of birth, government ID number, and a photograph of your ID document. We use this information to verify your identity, prevent fraud, and comply with anti-money-laundering (AML) law.
When you deposit or withdraw funds via jayahoki, we collect transaction details: the amount, payment method (DANA, e-wallet, mobile banking, etc.), timestamp, and approval status. We do not store your full credit-card or bank-account number; our payment processors handle sensitive banking data according to their own security standards, and we store only a reference token for future transactions.
When you play games on jayahoki—slots, live tables, sports betting—we log your game activity: the game type, stake amount, result, and balance change. This information is used to detect fraud, settle disputes, and provide you with accurate transaction history via our Result Archive feature.
We also collect technical data: your device type (Android or iOS), app version, IP address, and browser type. This helps us debug app crashes, detect abuse, and ensure jayahoki loads correctly on your phone.
How we use your data on jayahoki
We use your email to send account notifications: login alerts, withdrawal confirmations, password resets, and important policy updates. We use your verified identity to unlock your account, process your first deposit, and prevent multiple accounts under different names.
We use your payment details to process deposits and withdrawals. We share your payment information only with our certified payment processors who handle the actual bank or e-wallet transfer. We do not use your payment data for any other purpose.
We use your game activity logs to calculate your balance accurately, settle payouts, and investigate disputes. If you claim a game error or payout mistake, we review your transaction logs to verify the facts. We also use aggregated game data (never linked to you personally) to monitor for fraud patterns and ensure game fairness.
Third-party processors and data sharing
jayahoki uses third-party processors to handle specific functions. Our payment processors (e-wallet and bank partners) receive your banking details to execute transactions. These processors have their own privacy policies and security standards; we require them to protect your data in accordance with law.
Our game vendors (slot and live-table providers) receive only your jayahoki user ID and game-activity data; they do not receive your name, email, ID number, or payment information. Our analytics provider may receive aggregated, anonymized game-activity data to help us identify technical issues; this data is never tied to you personally.
We do not share your personal data with marketing partners, ad networks, or data brokers. We do not sell, rent, or trade your information. If we are legally required to disclose your data (by court order or law-enforcement request), we will notify you unless law forbids us to do so.
Your data on jayahoki is encrypted and stored with access restricted to authorized staff. We do not sell it, and we do not share it beyond what is necessary for payment processing and legal compliance.
Your rights regarding your jayahoki data
You have the right to access, update, and delete your data on jayahoki. To review your account information, log in to the app and visit your account settings. To update your email or password, use the settings menu. If you want to download a copy of all your data (export), contact our support team and provide identity verification; we will send you a file within 14 business days.
If you want to permanently delete your jayahoki account and associated data, contact our support team. We will close your account, return any remaining balance to your verified payment method, and delete your personal information after the three-year retention period (to comply with AML law). Transaction logs may be kept longer if required by regulation.
You have the right to object to certain uses of your data. For example, if we contact you about policy changes and you prefer not to receive such emails, you can opt out via the unsubscribe link in our emails. However, we will continue to send legally required notifications (such as account alerts and withdrawal confirmations) even if you opt out of marketing emails.
Our data commitments
- We encrypt all data in transit and at rest
- We do not sell your data to third parties
- We comply with data-protection law
- We retain transaction records for three years per regulation
What we do not do
- We do not share your ID or payment details with game vendors
- We do not use your data for targeted advertising outside jayahoki
- We do not sell your information to data brokers
Cookies and tracking on jayahoki
When you use jayahoki on the web or in our mobile app, we may use cookies and similar tracking technologies. Cookies are small text files stored on your device that allow us to remember your preferences (such as your language choice or app theme) and keep you logged in during a session. We use session cookies (temporary) and persistent cookies (longer-lasting) to improve your experience.
We do not use cookies to track you outside jayahoki or to sell your browsing data. Our cookies serve only to maintain your jayahoki session and improve app performance. You can disable cookies in your device settings, but doing so may affect jayahoki functionality (such as auto-login or saved preferences).
Data security and encryption
We protect your data using encryption. All communication between your phone and jayahoki servers is encrypted using TLS 1.3, an industry-standard protocol. Your stored data (account information, transaction history, payment references) is encrypted at rest using AES-256 encryption.
Our servers are protected by firewalls, intrusion detection, and access controls. Only authorized jayahoki staff and certified processors can access your data. We conduct regular security audits and penetration tests to identify and fix vulnerabilities.
However, no security system is perfect. If we discover a data breach, we will notify affected users within 30 days and provide guidance on protecting your account (such as resetting your password).
International data transfer
jayahoki servers may be located outside Indonesia. When you use jayahoki, your data may be transferred to and stored outside your country. We ensure that any international transfer is protected by encryption and that recipients of your data maintain standards equivalent to Indonesian data-protection law.
By using jayahoki, you consent to the transfer of your data to our secure servers, wherever they are located. If you do not agree to this, you should not use jayahoki.
Changes to this privacy policy
We may update this policy at any time. Changes are effective when posted on jayahoki. We will notify you of material changes (such as new data-sharing practices) via email and in-app alert. Your continued use of jayahoki after notification constitutes acceptance of the updated policy.
Contact us about privacy
If you have questions about our privacy practices, want to access or delete your data, or suspect a data breach, contact our support team via the jayahoki app or use the contact form on our Legal Notice page. We respond within seven business days. For formal privacy requests, provide your account email and a clear description of your request, and include a copy of your government ID to verify your identity.
We respect your privacy and are committed to transparency about how jayahoki handles your data. Thank you for trusting us.