jayahoki Account & Payment FAQ

jayahoki requires one government-issued photo ID to verify your identity. Accepted documents include an Indonesian KTP (national ID card), passport, or driver's licence. Upload a clear photo of the front and back of your document during account setup. Our verification team reviews your submission within one business day. If the photo is unclear or does not match your profile name, we will ask you to resubmit. Once verified, your account is activated and you can deposit and access live-dealer tables, slots, and betting markets across Jakarta, Surabaya, Bandung, and other supported regions.

To deposit via local payment, online payment, or e-wallet, log into your jayahoki account and select Deposit. Choose your e-wallet from the list, enter the amount you wish to deposit, and confirm. You will be redirected to your e-wallet app (or the e-wallet login page) to authorize the payment. Once you approve the transfer in your e-wallet, the funds return to jayahoki and appear in your account instantly. No separate fees are charged by jayahoki; your e-wallet provider may apply standard transfer fees. If the deposit does not appear within a few minutes, contact our support team with your transaction reference number.

No. jayahoki allows one account per person. If we detect that you have created multiple accounts, we will close all of them without notice and any remaining balance will be forfeited. Each account must use a unique username, email address, and verified identity. If you previously closed an account and wish to open a new one, you must use a different email address and wait at least 30 days. Contact our support team if you believe your account was closed in error.

If your deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or bank transfer does not appear in your jayahoki account after subject to verification, first check your e-wallet or bank statement to confirm the payment left your account. If the payment was deducted but jayahoki did not receive it, contact our support team with your transaction reference number, date, and amount. We will investigate and either reprocess the deposit or arrange a refund to your original payment method within one business day. For bank transfers, processing may take longer depending on your bank; contact your bank if the transfer does not show as sent.

Withdrawal requests are reviewed within one business day for verification. Once approved, funds are sent to your registered e-wallet or bank account. E-wallet withdrawals (local payment, online payment, e-wallet, mobile banking) typically arrive within minutes to one hour. Bank transfers (local payment, online payment, e-wallet, mobile banking) may take one to three business hours depending on your bank. jayahoki charges no withdrawal fees; your bank or e-wallet may apply standard transfer fees. You can only withdraw to the payment method that originally funded your account. If your withdrawal is delayed, contact support with your withdrawal reference number.

Our support team at jayahoki responds in English and Indonesian. Contact us via the in-app chat, email, or support form on our website. We aim to respond to all inquiries within one business day. For urgent matters (account access issues, transaction errors, security concerns), use the in-app chat option to reach a support agent faster. Our team can help with account setup, payment troubleshooting, game rules, withdrawal delays, and account security questions. For legal inquiries or jurisdictional questions, see our Legal Notice page or use the compliance contact form.

Live-dealer tables on jayahoki feature a real human dealer in a multi-camera studio streaming in real time. You can see the dealer, cards, and wheel on screen and interact via chat. Games include blackjack, roulette, baccarat, and Dragon Tiger. Slots are automated games — you spin the reels and the outcome is determined instantly by a certified random number generator. jayahoki offers certified slots including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Both live-dealer tables and slots are available on mobile and desktop. Live-dealer games require a stable internet connection; slots use minimal data.

jayahoki occasionally offers free bets and free spins as promotional credits. These appear in your account under "Bonuses" or "Promotions" once earned or awarded. Free bets can be used on sports betting (Liga 1, Piala AFF, Champions League, esports) and live-dealer tables. Free spins are applied to specific slot games and spin the reels automatically. Free bets and spins come with usage terms — check the "Promotions" section for details, expiry dates, and game eligibility. Not all users receive the same offers; promotions vary by account status and region. Unused credits expire on the stated date and cannot be refunded as cash.

To place a sports bet on jayahoki, navigate to the Sports section and select a match. You will see available betting options (match result, goals, corners, etc.). Choose your selection, enter your stake, and confirm the bet. Your bet is locked at the odds shown. Results are settled within minutes of the final whistle. jayahoki covers Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and esports tournaments (Mobile Legends, Free Fire, PUBG Mobile). Live betting allows you to place bets during the match. All bets are final once confirmed; cancellations are not possible unless the match is postponed or cancelled.

Log into jayahoki and navigate to Account Settings to adjust preferences such as email notifications, password, phone number, and preferred currency. To temporarily pause your account (prevent logging in), contact our support team with your username and reason. We will pause your account for the period you request (typically 7 to 30 days). Paused accounts cannot log in, but you retain access to your balance and transaction history. To resume, contact support and we will reactivate your account within one business day. For permanent account closure, submit a closure request via Account Settings and we will close your account after a 7-day waiting period, then return any balance to your verified payment method.

jayahoki uses two-factor authentication (2FA) on all verified accounts. When you log in from a new device, we send a verification code to your registered email or phone. You must enter this code to complete login. We also encrypt all payment and personal data using TLS 1.3 encryption. Your password is hashed and never stored in plaintext. We do not share your banking details or e-wallet credentials with game vendors or third parties. If you suspect unauthorized access, change your password immediately and contact support. We investigate all security alerts and will help you secure your account if it has been compromised.

jayahoki is available only in jurisdictions where online gaming and sportsbook wagering are permitted by local law. We do not offer our services where such activity is prohibited. To verify service availability in your jurisdiction, contact our support team with your city or region (e.g., Jakarta, Surabaya, Bandung, Medan, or Semarang). You are responsible for confirming that access to jayahoki complies with the laws of your jurisdiction. If we determine that you are in a prohibited jurisdiction, we will close your account and return any remaining balance within 30 days. For detailed legal information, see our Legal Notice